TMI - Too Much Information: Creating Employability Skills Resources - enabling students to develop an effective interface with a client

Authors

  • Anne Hill Birmingham City University
  • Simon Spencer Birmingham City University
  • Nicola Bartholomew Birmingham City University

DOI:

https://doi.org/10.47408/jldhe.v0i4.79

Keywords:

Employability Skills, Skills Development, Professional Development

Abstract

Employers from a range of disciplines have commented on the problem of weaning graduates from the behaviours instilled in them by the typical assessment process. When asked to give advice, information is usually correct but too often goes beyond what is needed by the client, thus giving the client TMI - too much information. As part of a project examining a range of employability skills a resource has been created to address this particular issue, which comprises audiovisual files illustrating four different contexts (housing, health, IT and education) with accompanying teaching notes.  Students are encouraged to put themselves in the place of the client and recognise the difference between being told the 'textbook' response and receiving relevant advice.  This paper examines the creation of the resources and evaluates the perceived value of their use in the classroom.

Author Biography

Anne Hill, Birmingham City University

Programme Director, School of Social Sciencesàand Faculty Senior Learning and Teaching Fellow, Faculty of Education, Law and Social Sciences

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Published

31-03-2012

How to Cite

Hill, A., Spencer, S. and Bartholomew, N. (2012) “TMI - Too Much Information: Creating Employability Skills Resources - enabling students to develop an effective interface with a client”, Journal of Learning Development in Higher Education, (4). doi: 10.47408/jldhe.v0i4.79.

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Papers

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