Not quite an academic, not quite professional services: supporting students’ wellbeing and development in the ‘third space’ as a peer-mentoring coordinator

Authors

  • Emma Norman University of Exeter

DOI:

https://doi.org/10.47408/jldhe.vi33.1207

Keywords:

peer mentoring, third space, professional services

Abstract

Peer-to-peer support schemes, where more experienced students support other students, are a widely used tool in universities for supporting the student experience. Although their benefits for students are well researched, the extent of the work and pedagogical expertise required to coordinate peer schemes is not often acknowledged. This case study focuses on my experience of this and how my role in delivering personalised support to the students involved, developing and delivering teaching materials, and coordinating with staff puts me in the ‘third space’. In addition, I highlight some of the challenges in increasing recognition of this type of role in higher education and how I have addressed these in my context.

Author Biography

Emma Norman, University of Exeter

Emma Norman is Peer Mentoring Officer at the University of Exeter. She has worked in higher education for several years after teaching both abroad and in secondary education in the UK.

References

Andreanoff, J. (2016) ‘The impact of a peer coaching programme on the academic performance of undergraduate students: a mixed methods study’, Journal of Learning Development in Higher Education, Special Edition: Academic Peer Learning, Part II, pp.1−27. Available at: https://doi.org/10.47408/jldhe.v0i0.358

Breeze, M., Johnson, K. and Uytman, C. (2020) ‘What (and who) works in widening participation? Supporting direct entrant student transitions to higher education’, Teaching in Higher Education, 25(1), pp.18–35. Available at: https://doi.org/10.1080/13562517.2018.1536042

Byl, E., Struyven, K., Meurs, P., Abelshausen, B., Lombaerts, K., Engels, N. and Vanwing, T. (2015) ‘Peer assisted learning as a tool for facilitating social and academic integration’, Journal of Learning Development in Higher Education, Special Edition: Academic Peer Learning, pp.1−28. Available at: https://doi.org/10.47408/jldhe.v0i0.343

Colvin, J.W. and Ashman, M. (2010) ‘Roles, risks, and benefits of peer mentoring relationships in higher education’, Mentoring & Tutoring: Partnership in Learning, 18(2), pp.121−134. Available at: https://doi.org/10.1080/13611261003678879

Frith, L., May, G. and Pocklington, A. (2017) The student’s guide to peer mentoring. London: Red Globe Press (Springer Nature Limited).

Gunn, F., Lee, S.H.(M) and Steed, M. (2016) ‘Student perceptions of benefits and challenges of peer mentoring programs: divergent perspectives from mentors and mentees’, Marketing Education Review, 27(1), pp.15−26. Available at: https://doi.org/10.1080/10528008.2016.1255560

Hubbard, S. (2024) ‘How do “care” or “pastoral support” activities contribute to core strategic outcomes in higher education?’, Advance HE, 29 January. Available at: https://www.advance-he.ac.uk/news-and-views/how-do-care-or-pastoral-support-activities-contribute-core-strategic-outcomes-higher (Accessed: 13 February 2024).

Keenan, C. (2014) Mapping student-led peer learning in the UK. Higher Education Academy report. Available at: https://s3.eu-west-2.amazonaws.com/assets.creode.advancehe-document-manager/documents/hea/private/resources/peer_led_learning_keenan_nov_14-final_1568037253.pdf (Accessed: 16 February 2024).

Lemon, N. (2023) ‘Pedagogy of belonging: pausing to be human in higher education’, International Health Trends and Perspectives, 3(3), pp.293−307. Available at: https://doi.org/10.32920/ihtp.v3i3.1845

Lyon, K.A., Holroyd, H., Malette, N., Greer, K. and Bartolic, S.K. (2022) ‘Owning the conversation: mentor and mentee perceptions of student-led peer mentoring’, Mentoring & Tutoring: Partnership in Learning, 30(1), pp.65−83. Available at: https://doi.org/10.1080/13611267.2022.2030187

Marshall, M., Dobbs-Oates, J., Kunberger, T. and Greene, J. (2021) ‘The peer mentor experience: benefits and challenges in undergraduate programs’, Mentoring & Tutoring: Partnership in Learning, 29(1), pp.89−109. Available at: https://doi.org/10.1080/13611267.2021.1899587

Nora, A. and Crisp, G. (2007) ‘Mentoring students: conceptualizing and validating the multi-dimensions of a support system’, Journal of College Student Retention: Research, Theory & Practice, 9(3), pp.259−399. Available at: https://doi.org/10.2190/CS.9.3.e

Norman, E. (2023) ‘Offer students a personal touch through peer support’, Times Higher Education Campus, 3 August. Available at: https://www.timeshighereducation.com/campus/offer-students-personal-touch-through-peer-support (Accessed: 13 February 2024).

Reid, E.S. (2008) ‘Mentoring peer mentors: mentor education and support in the composition program’, Composition Studies, 36(2), pp.51−79. Available at: https://www.jstor.org/stable/43501741

Resch, K., Knapp, M. and Schrittesser, I. (2021) ‘How do universities recognise student volunteering? A symbolic interactionist perspective on the recognition of student engagement in higher education’, European Journal of Higher Education, 12(2), pp.194−210. Available at: https://doi.org/10.1080/21568235.2021.1919170

Sanders, M. (2023) Student mental health in 2023: who is struggling and how the situation is changing. Policy Institute at King’s College London and Transforming Access and Student Outcomes in Higher Education (TASO). Available at: https://www.kcl.ac.uk/research/student-mental-health-in-2023 (Accessed: 14 February 2024).

Whitchurch, C. (2013) Reconstructing identities in higher education. London: Routledge.

WONKHE (2022) Students’ perceptions of belonging and inclusion at university. Available at: https://wonkhe.com/wp-content/wonkhe-uploads/2022/02/Belonging-and-inclusion-survey-Wonkhe-Pearson-Feb-22.pdf (Accessed: 16 February 2024).

Downloads

Published

30-01-2025

How to Cite

Norman, E. (2025) “Not quite an academic, not quite professional services: supporting students’ wellbeing and development in the ‘third space’ as a peer-mentoring coordinator”, Journal of Learning Development in Higher Education, (33). doi: 10.47408/jldhe.vi33.1207.

Issue

Section

Identity and positioning